The Axway Customer Success Manager (CSM) is a senior technical member of the customer success team. With a mission of driving end-user adoption and engagement, the Customer Success team is maniacally focused on enabling IT to be the hero, while deploying Axway/Syncplicity out to the enterprise. Your role as Customer Success Manager is to partner with Axway's customers/partners to deploy and configure Axway/Syncplicity components and roll out to users, providing training, and driving product usage. A solution based selling approach to help identify use cases and drive expansion across the enterprise is vital. The Axway CSM boasts a strong background in Enterprise Software or IT, has strong communication skills, and loves working closely with customers/partners to solve business problems and drive product engagement.