Sr. Customer Success Engineer - NY Area
Syncplicity is an enterprise-grade file sync-and-share solution that is redefining file access for the modern and mobile workforce. We enable users to access all their files on all their devices, online or offline, with no hassles. With a rich experience and secure access using mobile, web, and desktop, our customers can easily collaborate globally, while their IT departments can maintain the security and control they require.
Axway’s Syncplicity Customer Success Engineer (CSE) is a senior technical member of the customer success team with a strong pre-sales focus. With a mission of driving end-user deployment, adoption and engagement, the Customer Success team is maniacally focused on enabling the customer’s IT Department to be the hero, while rolling out Syncplicity to the enterprise. Your role as Customer Success Engineer is to assist our sales team in evangelizing the Syncplicity solution and in demonstrating how our well-defined use cases can meet the customer’s organizational needs. You will deliver compelling architecture, security, and product presentations and demonstrations as well as closely managing POCs (Proof Of Concepts) for prospects. The CSE may also drive post-sales deployments in conjunction with the post-sales team while discovering new opportunities for the solution. The Syncplicity CSE boasts a robust background in Enterprise Software or IT, is comfortable working at multiple levels of the technology stack, enjoys a hands-on work environment, and has demonstrated prior success in a sales engineering (SE), solution architecture (SA), or a customer success (CSM) role.