Responsibilities and Requirements:
Manage training enrollment process from needs identification through registration
Conduct ongoing needs assessments to identify training gaps in the field
Support resource prioritization and planning, while coordinating with Axway’s Resource Management Office
Support Service Line Directors, Project Managers and Sales Account Executives with online registration
Manage our online training portal (calendar, registrations, attendee data, etc.)
Work closely with managers and technicians in the field to promote and share the training program, the value of enablement, offer recommendations for more effective paths of knowledge transfer and assist with creation of on-demand/self-paced training
Manage internal financial training documents, including working to improve revenue generation and cost minimization
Weekly reporting on training progress
Support content development and localization
Management and communication of training calendar (course and instructor availability)
General coordination to support Regional Trainers – Resource bookings, meeting scheduling, traveling, etc.
Review course survey data, draw conclusions and provide recommendations based on results
Provide day-to-day administrative support to the training team
Support key Learning & Development initiatives & strategies, particularly for the Service organization
Identify and communicate areas of improvement to increase impact, visibility, and efficiency
Assist instructors with the conversion of their F2F and virtual offerings to modular, on-demand-self paced classes
When training programs are scheduled, training coordinators are responsible for marketing the available opportunities to Axway employees. This may include posting a schedule on the company's intranet, creating and posting flyers in common areas and appropriate departments, communicating with managers about the benefits of sending workers to classes, and using other promotional strategies.
Responsible for assessing and reporting training effectiveness to upper management. This includes determining and reporting the impact of training on employee skills as well as assessing how it affects key performance indicators and the bottom line itself.