This is a highly visible position that serves as a primary Global Support interface between AXWAY and the AXWAY customer base. It is a key role in defining the customer’s impression of AXWAY. This position will require impeccable customer service, troubleshooting skills and a strong technical background as the position is responsible for solving technical problems for AXWAY customers. It will be required to provide AXWAY customers and partners with high quality, courteous, and accurate technical information in a timely and efficient manner.
Support Engineer will be performing departmental and support related tasks such as communicating with customers, meeting Initial Response on SLAs and solving the customer’s problems. Support Engineer will be available for 24x7 shift rotation.
The following additional skills will be an advantage:
What we offer: