Digital technology is no longer just another tool in the IT, marketing, sales or service toolbox to engage, inspire and attract customers. It is becoming the foundation of entirely new ways of doing business as well as giving rise to entirely new businesses. There could be 100 billion connected devices expected by 2025, leading towards a trillion sensor ecosystem. 1 billion digital natives are expected to join the workforce over the next 7 years. In a hyper-connected era of mobile, social, cloud, big data, and the Internet of Things, future growth will depend on platform business models.
Axway (Euronext: AXW.PA) is a catalyst for transformation. With Axway AMPLIFY™, our cloud-enabled data integration and engagement platform, leading brands better anticipate, adapt and scale to meet ever-changing customer expectations. Our unified, API-first approach connects data from anywhere, fuels millions of apps and delivers real-time analytics to build customer experience networks. From idea to execution, we help make the future possible for more than 11,000 organizations in 100 countries. To learn more about Axway, visit www.axway.com.
We are searching for a Customer Technical Support Associate who will be responsible for monitoring and managing all systems within Axway’s Cloud operations and providing level 1 – 2 support for Infrastructure and Applications. The individual will work closely with senior engineers to resolve issues and document repeatable solutions. The Customer Technical Support Associate will be a committed team player with a desire to learn and improve operations and must be highly motivated with strong analytical skills and have a desire to learn new technology. The Customer Technical Support Associate will provide a high level of service to our customers, as well as maintain high level of professionalism in all customer interactions.
This position is for the nightshift 7PM-7AM (3 days on, 4 off and a week on and a week off every 7 weeks). These roles do offer full benefits/4 weeks’ vacation/etc and will work in the corporate office in Phoenix, AZ.
Axway is an EEO and AA Employer