• Internal Community Manager

    Job ID
    2018-5150
    Category
    Marketing
    Job Location
    US-AZ-Phoenix
  • Overview

    Digital technology is no longer just another tool in the IT, marketing, sales or service toolbox to engage, inspire and attract customers. It is becoming the foundation of entirely new ways of doing business as well as giving rise to entirely new businesses. There could be 100 billion connected devices expected by 2025, leading towards a trillion sensor ecosystem. 1 billion digital natives are expected to join the workforce over the next 7 years. In a hyper-connected era of mobile, social, cloud, big data, and the Internet of Things, future growth will depend on platform business models.

     

    Axway (Euronext: AXW.PA) is a catalyst for transformation. With Axway AMPLIFY™, our cloud-enabled data integration and engagement platform, leading brands better anticipate, adapt and scale to meet ever-changing customer expectations. Our unified, API-first approach connects data from anywhere, fuels millions of apps and delivers real-time analytics to build customer experience networks. From idea to execution, we help make the future possible for more than 11,000 organizations in 100 countries. To learn more about Axway, visit www.axway.com.

     

    Axway is seeking a leader in social business, an end-user-centric, passionate individual to maintain and enhance our internal Digital Workplace - based on LumApps Enterprise Social Network, Syncplicity Content Collaboration Solution and Microsoft Teams - to the benefit of our end-users, and project teams. The main focus of the community manager is to build, advance, monitor, and grow Axway's Digital Workplace in order to increase collaboration and efficiency across the entire Axway business. 

     

    This position will be based in Phoenix, AZ.

    Responsibilities

    • Build authentic relationships with community members and champions. Empower community champions to participate on a more significant engagement level.
    • Promote and evangelize community activities internally.
    • Provide internal community training as necessary.
    • Develop and maintain community training resources, guidelines and policies.
    • Work closely with the Digital Workplace Team, Corporate Communication, Collaboration Group and Champions to develop and implement community promotion, engagement strategies and tactics.
    • Create and manage social rewards, recognition and gamification programs
    • Report on social analytics and trends within the community. Provide recommendations based on those metrics.
    • Enforce consistent governance policies and community initiatives.
    • Manage collaboration groups’ lifecycle.
    • Organize, promote, curate content and metadata.
    • Participate to upgrades, migrations, testing and integrations to ensure great customer experience.
    • Provide support to end-users by identifying issues and tracking them through to resolution.

    Qualifications

    • Passion for social technologies.
    • Creative, energized online communicator, able to communicate at all levels of management.
    • Ability to provide accurate, timely and appropriate answers.
    • Excellent organizational, writing, and presentation skills.
    • Ability to work collaboratively with an international and geographically-distributed workforce.
    • Successfully developed, implemented and improved community management practices.
    • Negotiation skills. Able to quickly engage stakeholders with simple empowering solutions.
    • Basic UI/UX design knowledge a plus.
    • Fluent English and a second language. French a plus.
    • Occasional travel may be required.
    • Bachelor's Degree required.

     

    Technical skills:

    • Solid experience with LumApps ESN or other industry leading ESN solution.
    • Solid experience with Office 365.
    • Understanding of web technologies.

    Axway is an AA and EEO employer

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