Axway is a catalyst for transformation. With Axway AMPLIFY™, our cloud-enabled data integration and engagement platform, leading brands better anticipate, adapt and scale to meet ever changing customer expectations. Our unified, API-first approach connects data from anywhere, fuels millions of apps and delivers real-time analytics to build customer experience (CX) networks that unite not only employees, but suppliers, partners and developers into an agile force for innovation that’s as fast and fluid as today’s digital customer.
We are currently seeking an On Premise & Subscription Renewal Specialist for our new Customer Success Organization (CSO) business unit. This position is part of our Global Renewal Romanian Center. The position reports to the Manager of Subscriptions & Maintenance Renewals in Bucharest, Romania.
The primary objective for this position is to protect our recurring revenues (Subscriptions & Maintenance) and grow our customers through expansion, driving good customer satisfaction and loyalty. The right candidate will be capable of working in autonomy while defining priorities, building trusted relationship with his/her end-users/partners, and showing a good predictability of his/her business.
If you are young and dynamic, have an insatiable hunger for knowledge, your creativity and problem-solving skills are outstanding, please don’t deny us the chance to meet you!
We can offer you a fast moving and challenging environment in which you will have to manage
multiple tasks and priorities, using your attention to details and customer orientation skills.
The successful candidate will have a minimum of 2-3 years’ experience in similar/related function, including Services renewal or Customer care in a high-technology environment
The position will require working flexibly and openly with a wide range of team-members and time-zones, so the candidate will have demonstrated experience in excellent time management, ability to analyze important workload and prioritize time based on changing priorities
The candidate will have proven experience in a role involving ‘critical thinking’, ability to analyze issues, make decisions and problem solve self-sufficiently, without requiring direction setting.
This is what our candidates can expect from us if they choose to join our team:
Career development: Employee career development is one of Axway’s major company values; and we are deeply committed to helping them leverage the promotion and job mobility opportunities that are right for them.
In addition, Axway’s global presence creates opportunities for geographical mobility both within Axway subsidiaries.
*For internal use only!