• Sr. Windows System Engineer-FedRAMP

    Job ID
    2018-5278
    Category
    Technical/Engineering
    Job Location
    US-AZ-Phoenix
  • Overview

    Axway, a market leader in governing the flow of data, is a software and services company headquartered in Phoenix, Arizona. Established in 2001, Axway serves more than 11,000 organizations in 100 countries, with offices around the globe. Our award-winning products, solutions and services enable business-critical interactions by governing the data that flows across the enterprise, as well as data flows that span beyond the enterprise edge including partner communities and the cloud. Axway’s industry-leading offerings include: business-to-business integration, managed file transfer, secure email, business operations monitoring, process management, API and identity management, as well as professional and managed services, cloud solutions, and Software-as-a-Service.

    Responsibilities

    In depth Knowledge of Windows operating systems and related services is a must.  

    • Manage support cases within our Service Level Agreement (SLA) guidelines
    • Must be able to collect artifacts and evidences for root cause and either escalate and or offer a solution to issues. Incident response, service restoration for both infrastructure and application level. Provide or Create requests for permanent solutions by Interacting with appropriate vendors or internal teams regarding identified issues/problems with database or cloud/bare metal -based infrastructure platforms
    • Must be able to deploy infrastructure and applications in according with release management process and internal ticketing system.
    • Participate in regular maintenance and patching activities for both application and infrastructure level.
    • Implement requested changes, analyze database performance and capacity request and implement improvements, contribute in HA solutions elaboration. Continually ensure that other teams understand best practices
    • Assist with quality assurance testing before products are released
    • Must be able to collaborate and work on multiple tasks. Solid time management is a must.  Document monitoring configuration, implemented metrics, alerts thresholds. Update alert messages with runbook instructions whenever possible, etc
    • Document solutions, prepare and publish infrastructure and app-related run books, SOP-s, configuration guidelines, maintenance guides and other concerned documents in our ticketing system, so we can collaboratively work issues
    • Be available for on call rotations as an escalation point as needed.
    • Constantly evolve your knowledge of our products and solution
    • Demonstrate grace under pressure

    Qualifications

    • 5-10+ years of Windows administration
    • Good Knowledge of AWS and related services
    • Bare Metal experience mandatory
    • Experience in building hybrid data centers (AWS/Bare Metal)
    • Good knowledge of building CI/CD pipelines
    • Expert level programming in at least one programming language (PowerShell).
    • Knowledge of Linux/Unix and Java build tools a plus
    • Knowledge of scripting languages such as bash, groovy, python, etc.
    • Knowledge of micro services and Docker containerization.
    • Knowledge of monitoring tool such as New Relic, AppDynamic, Promotheus, Zabbix…
    • Knowledge of configuration management tools such as Chef, Terraform or Ansible.
    • Good understanding of Networking (TCP/IP, Interfaces, Routing).
    • Ability to work efficiently under pressure on non-routine and highly complex tasks.
    • Team player with strong interpersonal, written and verbal communication skills.
    • Ability to work in a multicultural team spread across the globe (Bulgaria, France, Romania, Ireland, US, etc.).
    • Safeguard Axway and Axway customer data through compliance with Axway policies and the appropriate use of Axway equipment and facilities. 
    • Bachelors degree required

    Must be a lawful permanent resident with 3+ years of US residency or a US Citizen

    Willing and able to obtain a US Government ‘Public Trust’ Clearance

     

    Axway is an EEO and AA Employer

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