This position is responsible for answering all phone requests for technical support, eventually resolving customer questions. This is a highly visible position that serves as a primary Global Support interface between Axway and the Axway customer base. It is a key role in defining the customer’s impression of Axway. Candidates must be highly motivated, have strong analytical skills; and have a strong aptitude towards learning new technology. The individual must provide a high level of service to our customers, as well as maintain high level of professionalism while fielding inquiries. The Technical Support Specialist will be available for 24x7 shift rotation or on emergency unscheduled off-hours.
We think Axway is a great place to learn and grow - both as a professional and a person. It doesn’t really matter if you are at the start of your career or If you have 30+ years of experience in IT, you will still find the above statement true.
You will have the opportunity to work with great people and professionals in a friendly and open-minded environment. Working in Axway for most of us feels like working with a huge family. Significant amount of our colleagues are with Axway since its start and because we are expanding we are always eager to join new members to the team.
Working time that can be flexible when needed too.
You will get challenged with complex and important tasks, so you can show your full potential and develop new skills and knowledge.
Lots of fun in and out of work! We have table tennis, PlayStation, foosball at the office. We organize a lot and fun team events. We enjoy spending time and hanging out with colleagues out of the office sharing similar interests.
Nice to have