In 2024, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new Technical Support Engineer to join Axway's family. Are you ready? Join us now!!

Together, we can. Together, we will. Axway is an enterprise integration company that's been around for over 20 years to digitally transform businesses of all sizes with more than 11,000 customers in 100 countries. Axway revitalizes IT infrastructures to enable brilliant digital customer experiences to unlock new business innovation and capabilities. Axway puts companies on a secure, future-proof path for growth.

With Axway, you'll go far because we're better together. You'll exchange ideas with a culturally rich global community of over 1,550 members who connect remotely or show up onsite in every time zone. And you'll have the support and camaraderie of your Axway leadership and colleagues to remind you that you're not alone on your journey and have taken one more step forward every day. Together, we can accomplish anything. Learn more: www.axway.com.

This is a highly visible position that serves as a primary Global Support interface between AXWAY and the AXWAY customer base. It is a key role in defining the customer’s impression of Axway. This position will require impeccable customer service, troubleshooting skills and a strong technical background as the position is responsible for solving technical problems for AXWAY customers. It will be required to provide AXWAY customers and partners with high quality, courteous, and accurate technical information in a timely and efficient manner.

Support Engineer will be performing departmental and support related tasks such as communicating with customers, meeting Initial Response on SLAs and solving the customer’s problems. Support Engineer will be available for 24x7 shift rotation.

• Willingness and motivation to work on 12 hours shifts rotation
• Experience supporting or troubleshooting enterprise applications
• Experience working and/or administering with Linux and/or Windows operating systems
• Experience in troubleshooting various sized networks

• Strong Linux knowledge. Windows knowledge is a big plus.
• Strong analytical skills and incisive thinking ability
• Excellent command of English language, including strong English spoken skills
• Strong networking and LAN knowledge
• Familiar with databases. Experience working and/or administering with MS-SQL and/or MySQL and/or Oracle
• Excellent teamwork skills, must be assertive and approachable;
• Excellent customer service skills, both verbal and written;
• Familiar with various network protocols e.g. SMTP/FTP/HTTP/SSH;
• Strong interpersonal skills

• Solaris/AIX knowledge/experience is a plus
• Certification or extensive experience with MS-SQL and/or Oracle is a plus
• Knowledge of S/MIME, SSL, SSH, FTP/HTTP, LDAP is a plus
• Knowledge of various firewalls is a plus
• International exposure is a plus

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