We are looking for an experienced and passionate Senior Business Analyst to join .Axway; a fast growth Enterprise software company with a significant presence in Sofia. As a Senior Business Analyst you will provide support to streamline existing business processes. As part of the Customer Success Operations team, you will be responsible for managing various software tools that improve the productivity of the customer facing organizations. These include SalesForce, other SaaS tools and some internally developed applications. You will have to study complex needs of different Customer Success activities, mainly Sales and then identify and describe changes to apply in the different systems. You will also be involved in project management and system testing activities.

• You will be a part of a team located in Sofia
• You will have the opportunity to work with a diverse team of colleagues located in USA and in Europe (France, Romania)

• Definition of requirements and acceptance criteria on topics related to the Customer Success Organization: mainly Sales but also Support, Customer Success, Recurring Revenue and Services. Managing the backlog.
• Validation of implemented features in the different systems (predominantly SalesForce), user acceptance tests
• Communication with different teams working on the Information System and business stakeholders
• Preparing and providing new features explanation and trainings

• Previous technical experience as Business or Requirement Analyst
• Experience with SalesForce
• Fluent English
• Experience with project management, agile methodology, and backlog management systems like Jira
• Demonstrated ability to work effectively in an international, virtual team environment with diverse stakeholders and drive consensus to achieve goals
• Strong organizational and execution skills with an eye for details
• Assertiveness and a strong feeling of ownership
• Experience in Sales, Finance, Customer Success, Support, Services domains is a plus
• Experience with Salesforce CPQ is a plus

Company Overview 

At Axway, we’re more than a company—we’re a pioneer. For 25 years, we’ve been empowering organizations to achieve digital transformation and unlock innovation. With a presence in 100 countries, 11,000+ customers, and a global team of over 1,400+ passionate professionals, Axway is driving the future of enterprise integration. 

We’re on a mission to a be the leader in our space, empowering our customers with secure, mission-critical software to manage and deliver impactful business outcomes from all their digital business interactions. 

Why Axway? 

We believe in the power of togetherness. When you’re part of Axway, you’re part of a culturally rich and globally connected community that thrives on exchanging ideas and tackling challenges head-on. Whether working remotely or onsite, you’ll find camaraderie, collaboration, and the support of leadership  to inspire you daily. 

Here, you’ll grow, innovate, and succeed because  we’re better together. Each step forward in your personal journey is one we take as a team. Join us, and let’s accomplish extraordinary things together. 

Axway is a proud member of 74Software. Learn more about how Axway is transforming the future: https://www.axway.com/en. 

Ready to shape the future? Let’s get started—because at Axway, together, we can. Together, we will. 

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