In 2025, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new Requirements Analyst to join Axway's family. Are you ready? Join us now!!

Together, we can. Together, we will. Axway is an enterprise integration company that's been around for over 20 years to digitally transform businesses of all sizes with more than 11,000 customers in 100 countries. Axway revitalizes IT infrastructures to enable brilliant digital customer experiences to unlock new business innovation and capabilities. Axway puts companies on a secure, future-proof path for growth.

With Axway, you'll go far because we're better together. You'll exchange ideas with a culturally rich global community of over 1,550 members who connect remotely or show up onsite in every time zone. And you'll have the support and camaraderie of your Axway leadership and colleagues to remind you that you're not alone on your journey and have taken one more step forward every day. Together, we can accomplish anything. Learn more: www.axway.com.

Axway is a fast growth Enterprise software company with a significant presence in Sofia. To support our desire to streamline existing business processes, we are looking for an experienced and passionate Senior Business Analyst. The Customer Success Operations team is responsible for managing various software tools that improve the productivity of the customer facing organizations. These include SalesForce, other SaaS tools and some internally developed applications. As a Senior Business Analyst in Customer Success Operations, you will have to study complex needs of different Customer Success activities, mainly Sales and then identify and describe changes to apply in the different systems. You will also be involved in project management and system testing activities.

• You will be a part of a team located in Sofia
• You will have the opportunity to work with a diverse team of colleagues located in USA and in Europe (France, Romania)

• Definition of requirements and acceptance criteria on topics related to the Customer Success Organization: mainly Sales but also Support, Customer Success, Recurring Revenue and Services. Managing the backlog.
• Validation of implemented features in the different systems (predominantly SalesForce), user acceptance tests
• Communication with different teams working on the Information System and business stakeholders
• Preparing and providing new features explanation and trainings

• Previous technical experience as Business or Requirement Analyst
• Experience with SalesForce
• Fluent English
• Experience with project management, agile methodology, and backlog management systems like Jira
• Demonstrated ability to work effectively in an international, virtual team environment with diverse stakeholders and drive consensus to achieve goals
• Strong organizational and execution skills with an eye for details
• Assertiveness and a strong feeling of ownership
• Experience in Sales, Finance, Customer Success, Support, Services domains is a plus
• Experience with Salesforce CPQ is a plus

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