We are currently seeking a Customer Support Specialist to join a subsidiary of 74Software!
Our customers are the core to our definition of success and therefore how we engage and assist with their experience is a crucial aspect to our success as a company! Our Customer Support team is B2B focused and is in place to help us provide the best possible experience to every customer who interacts with us. The customer support specialist will bridge the gap between what our customers need and what we're delivering — helping us to not only meet but also exceed their expectations.
As a Customer Support Specialist, you will serve as an expert on the function and use of specific products and guide customers through complex questions or issues. You will process complaints and issues related to our products and services and play a vital role in enhancing customer experience by assisting in resolving said complaints, making recommendations, providing information about the company's products and services and frequently providing necessary technical assistance. You will be responsible for guiding product users through features and functionalities. To be successful in the role of a customer support specialist, you should be an excellent communicator who's able to earn our clients' trust. You should also be familiar with help desk software.
This position follows a hybrid work model, requiring two in-office days per week. Candidates must be located in Greater Atlanta Area or Greater Phoenix Area to be eligible. This position will be supporting customer accounts in the West Coast and must be able to work 8:00 AM to 5:00 PM MST, Monday through Friday.
Preferred Experience:
Competencies:
Company Overview:
Sopra Banking Software is the partner of choice for more than 1,500 financial institutions worldwide. The rich variety of our software, the strength of our conviction and our passion for innovation enable us to support our clients on a daily basis and in their projects, as well as in their goals regarding financial inclusion.
Our customers, based in over 80 countries around the world, benefit every day from our technologies and software, as well as the expertise of our 5,000 employees.
Sopra Banking Software is a subsidiary of 74Software, home for leading brands with mission-critical enterprise applications and infrastructure software serving a growing range of markets and geographies – each with their own identities and value propositions. Learn more about 74Software https://www.74software.com/.
For more information on Sopra Banking Software, follow us on Linkedln, Twitter & Instagram or visit www.soprabanking.com
#LI-AG1
#LI-Onsite
Software Powered by iCIMS
www.icims.com