We are seeking our new IT Device Consultant to join the Axway team to help us with site and device migration.

This is a 9 months CDD contract position! 

• Provide timely and effective technical support to end-users for desktop hardware, software, and peripheral issues, both in-person and remotely.
• Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment.
• Troubleshoot and resolve issues related to operating systems (Windows, macOS, Linux), productivity software (Microsoft 365, etc.), and other business-critical applications.
• Deploy and manage software using deployment tools.
• Perform regular system updates, patches, and security configurations to ensure a secure desktop environment.
• Document all support tickets and solutions in our help desk system.
• Assist with IT asset management, including tracking inventory and managing the lifecycle of hardware.
• Collaborate with other IT teams to resolve complex issues and contribute to infrastructure projects.
• Create and maintain user guides and knowledge base articles to empower end-users.

Qualifications:

• A bachelor's degree in information technology or a related field, or equivalent practical experience.
• Proven experience in a desktop support or IT help desk role.
• Strong knowledge of Windows and macOS operating systems.
• Experience with Microsoft 365 administration (e.g., Exchange Online, SharePoint, Teams).
• Familiarity with Entra ID, Active Directory, and user account management.
• Experience with remote desktop tools and ticketing systems.
• Excellent problem-solving skills and a strong attention to detail.
• Exceptional communication and interpersonal skills, with a patient and customer-service-oriented approach.
• Ability to work independently and as part of a team
• Ability to travel is a plus

Company Overview 

At Axway, we’re more than a company—we’re a pioneer. For 25 years, we’ve been empowering organizations to achieve digital transformation and unlock innovation. With a presence in 100 countries, 11,000+ customers, and a global team of over 1,400+ passionate professionals, Axway is driving the future of enterprise integration. 

We’re on a mission to be the leader in our space, empowering our customers with secure, mission-critical software to manage and deliver impactful business outcomes from all their digital business interactions. 

Why Axway? 

We believe in the power of togetherness. When you’re part of Axway, you’re part of a culturally rich and globally connected community that thrives on exchanging ideas and tackling challenges head-on. Whether working remotely or onsite, you’ll find camaraderie, collaboration, and the support of leadership  to inspire you daily. 

Here, you’ll grow, innovate, and succeed because we’re better together. Each step forward in your personal journey is one we take as a team. Join us, and let’s accomplish extraordinary things together. 

Axway is a proud member of 74Software. Learn more about how Axway is transforming the future: https://www.axway.com/en. 

Ready to shape the future? Let’s get started—because at Axway, together, we can. Together, we will. 

Axway is an AA and EEO employer

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