Customer Tech Support Engineer with French
- Job ID
- 2026-8505
- Category
- SBS
- Job Location
- RO-Bucharest
Overview
We are a team of friendly and passionate engineers, seeking a new junior Customer Tech Support Engineer to join our SBS team, requiring fixed schedules or 24/7 coverage with capability for rotating. You will assist customers in French and English while manifesting genuine interest for customer experience. You will be responsible to manage incoming calls, emails and tickets from our customers, apply relevant procedures to help routing adequately the cases. Escalate complex elements to the next level of support. You will work closely with colleagues from technical support teams and handle a set of administrative or basic technical tickets.
Responsibilities
- Receive, triage, and qualify all incoming tickets and phone calls.
- Validate entitlement, classify issues using standardized rules and enrich ticket information.
- Perform first‑level technical checks using monitoring tools and SRE runbooks.
- Detect and immediately escalate P1 incidents.
- Ensure GDPR compliance and consistent ticket quality.
- Contribute to continuous improvement by documenting findings and enhancing the knowledge base.
- Collaborate with L2/L3, SaaS Ops, and product teams to maintain reliable operational flows.
Qualifications
Mandatory skills:
- Autonomous in a CRM and desktop software.
- Bachelor’s degree in a technical or banking field.
- Good verbal and written communication skills in French and English
Nice to have:
- Knowledge of Cloud & microservices basics (AWS, containers, service health).
- Knowledge of Monitoring & diagnostics (alerts, dashboards, runbooks).
- Knowledge of REST API fundamentals, JSON/XML literacy, awareness of event‑driven flows.
- Knowledge of MongoDB and Kafka/MSK concepts
Your profile
- Proven work experience in a similar function.
- Ability to work in a team as well as independently.
- Excellent customer service skills and passionate about helping customers resolve their issue
- Logical thinking and effective problem-solving skills
Don't meet every single requirement? That's okay, and you aren't alone! Research shows that women and people of colour are less likely to apply for a role unless they meet all the criteria. At SBS, we're committed to building a diverse, inclusive team where everyone feels they belong. So if this role excites you and you're eager to grow, we'd love to hear from you - even if your experience doesn't tick every box just yet, send in your application!
Additional Information
What's in it for you?
We’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Here’s a snapshot of the benefits you'll enjoy as part of our team:
💷 Competitive salary
🧘 Health & Wellbeing: Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations
🛡️ Finance & Protection: Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider
🚲 Leisure & Lifestyle: Cycle to Work Scheme, Holiday Trading, Travel Insurance
As part of our hiring process, new employees will be required to pass a confidential consumer credit check and DBS check. This is a straightforward credit check for CCJ's, bankruptcy and a criminal record check; however, if you wish to know more about what is or is not acceptable, please ask our recruitment team.
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
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