Technical Support Engineer

We are seeking our new Technical Support Engineer to join the Axway team!

This is a highly visible position that serves as a primary Global Support interface between Axway and the Axway customer base. It is a key role in defining the customer’s impression of Axway. This position will require impeccable customer service, troubleshooting skills, and a strong technical background as the position is responsible for solving technical problems for Axway customers. It will be required to provide Axway customers and partners with high-quality, courteous, and accurate technical information in a timely and efficient manner.

Support Engineer will be performing departmental and support-related tasks such as communicating with customers, meeting Initial Response on SLAs, and solving the customer’s problems. Support Engineer will be available for a 24x7 shift rotation.

• Location: Sofia, Bulgaria
• Work model: Hybrid

• Willingness and motivation to work on shift rotation
• Experience supporting or troubleshooting enterprise applications
• Experience working and/or administering with Linux and/or Windows operating systems
• Experience in troubleshooting various-sized networks

• Strong Linux knowledge. Windows knowledge is a big plus
• Strong analytical skills and incisive thinking ability
• Excellent command of English language, including strong English spoken skills
• Strong networking and LAN knowledge
• Familiar with databases. Experience working and/or administering with MS-SQL and/or MySQL and/or Oracle
• Excellent teamwork skills, must be assertive and approachable
• Excellent customer service skills, both verbal and written
• Familiar with various network protocols e.g. SMTP/FTP/HTTP/SSH
• Strong interpersonal skills

The following additional skills will be an advantage:

• Solaris/AIX knowledge/experience is a plus
• Certification or extensive experience with MS-SQL and/or Oracle is a plus
• Knowledge of S/MIME, SSL, SSH, FTP/HTTP, LDAP is a plus
• Knowledge of various firewalls is a plus
• International exposure is a plus

Axway has been shaping the future of enterprise integration for over 25 years. We are recognized as global industry leaders, helping organizations drive digital transformation with secure, mission-critical software that powers impactful business outcomes. 

As part of 74Software, we're backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of enterprise integration solutions. 

Why Axway? 

At Axway, we believe we're better together. We celebrate diverse perspectives and experiences, knowing our people are our greatest strength. Join us and be part of a team where you can thrive, grow, and make an impact. 

We offer benefits that support your health, growth, and lifestyle, so you can thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks. 

Equal Opportunity Employer

We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic. 

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