Senior Services Engineer (B2Bi/CFT)

We are seeking our new Senior Services Engineer (B2Bi/CFT) to join the Axway team!

Axway is currently seeking a Senior Services Engineer with strong hands-on experience in enterprise B2B Integration, Managed File Transfer, and production operations. The ideal candidate will have a proven track record of helping organizations implement and operate mission-critical production systems, ensuring reliability and performance at scale. A commitment to excellence in customer support and service delivery is essential to succeed in this role.

Location: U.S., Eastern Time Zone-based

Remote: Limited annual travel

 You will be expected to operate at multiple levels, including:

·        Operations & Service Management

Provide L2/L3 RUN support for production and non-production integration platforms and services; manage incidents, problems, changes, service requests, monitoring events, health checks, and operational activities in alignment with SLA/KPI commitments. Lead critical incident restoration, technical escalations, post-incident reviews, and proactive monitoring of failures and alerts. Major incident handling. Familiar with ITIL concepts and experienced in the use of service management tools like ServiceNow, etc

·        Integration Engineering & BUILD Support

Design, configure, deploy, test, and support B2B and managed file transfer integrations using industry-standard protocols. Support partner onboarding, connectivity validation, certificate exchanges, route configuration, end-to-end testing, file reprocessing, and maintain implementation standards, procedures, and operational runbooks.

·        Platform Administration & Security

Administer and support enterprise integration, managed file transfer, monitoring, gateway, and event management platforms. Perform upgrades, patching, deployments, configuration changes, smoke testing, and lifecycle management of certificates, keys, trust stores, secrets, tokens, and related security components. Support underlying operating systems, databases, messaging platforms, and hybrid infrastructure dependencies.

·        Reliability, Recovery & Continuous Improvement

Plan and execute Disaster Recovery (DR), High Availability (HA), failover, recovery validation, and maintenance activities. Drive root cause analysis, implement corrective and preventive actions, enhance monitoring and automation, improve capacity planning and platform reliability, and proactively identify and resolve recurring operational issues.

·        Audit, Compliance & Stakeholder Engagement

Support audit and compliance activities through accurate operational evidence, documentation, and traceability. Partner with customers, vendors, suppliers, hosted platform teams, and internal stakeholders; communicate effectively during incidents, changes, maintenance, and service reviews; mentor junior engineers and contribute to operational standards, knowledge sharing, and best practices

Scope and Coverage

• Work primarily in alignment with US Eastern Time business and operational needs.
• Participate in a mandatory 24x7x365 on-call rotation, including nights, weekends, and holidays.
• Respond promptly to P1/P2 major incident notifications and participate immediately in P1/P2/P3 Service Restoration Team calls involving supported services.
• Support Axway applications as well as other application maintenance windows, releases, application upgrades, DR exercises
• Work independently with minimal supervision, maintain ownership, communicate progress, and drive assigned issues through closure.

• 8+ years of relevant experience in enterprise B2B integration, managed file transfer, middleware operations, or application production support.
• Highly self-motivated, detail-oriented, and organized, with a strong commitment to excellence.
• Strong hands-on experience operating and troubleshooting mission-critical production applications at L2/L3 level.
• Ability to clearly articulate the value of technical capabilities to diverse audiences.
• Proven ability to manage multiple workstreams while maintaining high levels of customer satisfaction.
• Experience engaging with customers in a consultative capacity and building strong internal and external relationships.
• Experience with incident, problem, change, request, release, and major incident management processes.
• Strong analytical, troubleshooting, root cause analysis, documentation, and customer-facing communication skills.
• Experience supporting large, distributed, multi-platform environments with high transaction volumes is preferred.
• Bachelor’s or master’s degree in computer science, Computer Engineering, Information Technology, or equivalent practical experience.

 Soft Skills Required

• Strong communication (both written and verbal) and client interfacing skills.
• Customer/Front Office engagement experience.
• Able to coordinate with Multiple Onshore and Offshore teams during day-to-day activities and maintenance.
• Quick learner with an ability to acquire new skills in a short time
• Flexible to work with and a good team player.

Technical Skills Required

• Enterprise B2B and MFT: Hands-on experience administering and supporting enterprise file transfer, B2B integration, partner connectivity, secure gateway, monitoring, and event management platforms in large-scale production environments
• Axway Products (Preferred): B2Bi, TransferCFT, Sentinel, Secure Relay, Event Router
• Protocols: AS2, SFTP, FTPS, HTTPS, MQ, PeSIT, SSH
• Platforms: Linux/Unix, Windows, Oracle, SQL, PostgreSQL, and Kafka (preferred)
• Networking & Connectivity: Experience with enterprise networking concepts and troubleshooting, including TCP/IP, DNS, firewalls, VPNs, load balancers, proxies/reverse proxies, secure connectivity, network traffic analysis, and application integration communications.
• Security: Strong understanding of secure communications, public key infrastructure (PKI), certificate lifecycle management, ciphers, identity and access controls, authentication and authorization frameworks, API security, encryption technologies, and secrets management.
• Cloud Awareness: Azure, AWS, and GCP fundamentals; object storage and hybrid connectivity
• Monitoring, Observability & IT Service Management: Experience with enterprise monitoring, observability, event management, incident management, service management, collaboration, governance, and reporting platforms used to support mission-critical applications and infrastructure
• Automation: Shell scripting, Python, PowerShell
• AI Awareness: LLMs, Model Context Protocol, AI integrations, security boundaries, and access controls

Axway has been shaping the future of enterprise integration for over 25 years. We are recognized as global industry leaders, helping organizations drive digital transformation with secure, mission-critical software that powers impactful business outcomes. 

As part of 74Software, we're backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of enterprise integration solutions. 

Why Axway? 

At Axway, we believe we're better together. We celebrate diverse perspectives and experiences, knowing our people are our greatest strength. Join us and be part of a team where you can thrive, grow, and make an impact. 

We offer benefits that support your health, growth, and lifestyle, so you can thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks. 

Equal Opportunity Employer

We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic. 

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